Cancellation, Returns, and Refund Policy

Thank you for shopping with us at Japan Story Hub. We are committed to providing you with high-quality products and excellent service. Please carefully read our cancellation, returns, and refund policy before making a purchase.

Order Cancellation

No Order Cancellations: Once an order has been placed, it cannot be canceled. We process and ship orders promptly to ensure timely delivery. Please ensure that all order details, including the shipping address and item selection, are correct before confirming your purchase.

Returns Policy

No Returns Accepted: Due to the nature of international shipping, we do not accept returns under any circumstances. We take great care to ensure that all items are packaged securely to prevent damage during transit. Please review your order carefully before making a purchase.

Refund Policy
Refunds for Damaged or Missing Items: We understand that occasionally items may be damaged during shipping or may not arrive as expected. In such cases, we offer refunds under the following conditions:

Damaged Items: If your item arrives damaged, please contact us within 10 days of receiving your order. You must provide photographic and video evidence of the damage, including the packaging, and email it to info@japan-story-hub.com. After reviewing the evidence, we will determine whether a refund is warranted.

Missing Items: If your order has not arrived within the estimated delivery time, please notify us as soon as possible. We will track your order and, if necessary, offer a refund if the item is confirmed lost during shipping.

Refund Process: Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Contact Us
If you have any questions or concerns about our cancellation, returns, and refund policy, please contact our customer service team through our contact form. We are here to assist you and ensure your satisfaction with your purchase.